Your Responsibilities are:



urgentCaution:  If you use on-line bill pay it can take upto 14 days to reach our office.  Banks physically cut us a check and mail it to us.  They may not mail it out until 4-5 days AFTER you pay on-line.  Then you have mail delivery time.  It is not automatically credited to Huntsville Utility to credit your account.  Don't let this be the cause of your water being disconnected.




Paying Your Bill:





Disconnection of Service

Service will be subject to disconnection if the payment is not received in our office by the 20th of each month.  Disconnections are handled in accordance with the utilities workload.  Once service is disconnected for non-payment, the total amount of the late bill plus a reconnection fee must be paid to restore service.  It is your responsibility to inform us that service has been disconnected when making your payment.  Failure to do so could result in a delay in having your service restored.  Accounts reconnected after normal business hours are subject to an after hours reconnection fee.